Cookies
Cookies are small files saved on your phone, tablet or computer when you visit a website.
We use cookies to make this service work and collect information about how you use our service.
Essential cookies
Essential cookies keep your information secure while you use this service. We do not need to ask permission to use them.
| Name | Purpose | Expires |
|---|---|---|
| tracking_id | You may see one or more of these. Helps identify and remember your progress through a transaction or service | 7 days |
| xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx | You may see one or more of these. Encrypted session key | 8 hours |
| xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx | You may see one or more of these. Encrypted session key | 7 days |
| PLAY_LANG | Used to set your language preference | session |
| TSxxxxxxxx | You may see one or more of these. These cookies are essential for security measures | session |
| ret_cookies_policy | Saves your cookie consent settings | 1 year |
| ret_cookies_preference_set | Lets us know that you've saved your cookie consent settings | 1 year |
| DVLADialogflow_SessionId | If you start a web chat request, our chatbot provider (Google) uses this to help remember your progress through a webchat. | 2 hours |
Analytics cookies (optional)
With your permission, we use Google Analytics to collect data about how you use our retain service. This information helps us to improve our service.
We use Google Analytics cookies to collect information about:
- How you got to retain service
- The pages you visit on retain service and how long you spend on them
- Any errors you see while using our retain service
| Name | Purpose | Expires |
|---|---|---|
| _gat | These help to regulate requests | 1 minute |
| _ga | These help us count how many people visit the service by tracking if you've visited before. | 2 years |
| _gid | These help us count how many people visit the service by tracking if you've visited before | 1 day |
Note
For anyone using the Safari browser, cookies may be set for a default period of only 7 days.
